Police launches ‘Tell IGP’ complaint platform to improve public reporting system

The “Tell IGP” public complaints service has been introduced by Sri Lanka Police which enables the general public to submit complaints and information directly to the Inspector General of Police through an online platform. The service, which is currently in operation, will be further restructured and strengthened this year to provide a more efficient and responsive public service, the Police Media Division said in a statement. Under this initiative, both local and foreign nationals can submit complaints in Sinhala, Tamil or English through the online system. The service allows the public to directly provide the Inspector General of Police with information relating to organized crime, drug trafficking activities carried out both within Sri Lanka and overseas, criminal offences, traffic violations, public nuisances, corruption and other matters requiring police attention. All complaints received through the platform are promptly forwarded by the officers in charge of the relevant division to the appropriate police stations for investigation, the statement added. The assigned investigating officers are instructed to take immediate action on the complaints received. If a complainant believes that adequate action has not been taken regarding a submitted complaint, provisions have also been made to notify the Inspector General of Police again through the same platform, according to the Police Media Division. The public can access the service by visiting the Sri Lanka Police website via www.police.lk, selecting the E-Services section, and accessing the “Tell Inspector General of Police” portal. Complaints and information can also be submitted directly through https://telligp.police.lk or via email at telligp@police.gov.lk. Computer operators have been trained and deployed in 48 regional Police Divisions to facilitate the efficient handling of complaints. The programme is being implemented under the direct supervision of the Inspector General of Police with the objective of providing a more accessible, transparent, and effective public service, the Police Media Division added further.