OneRegistry builds adaptive, future-ready leadership within Registrar General’s Department

Recognising that successful digital transformation requires strong institutional leadership, the Registrar General’s Department (RGD), together with the United Nations Development Programme (UNDP) and the World Health Organisation (WHO), through the OneRegistry initiative funded by the UN Sri Lanka SDG Fund, recently concluded the ‘RGD to Digital Excellence (RGD2DX)’ leadership development program for 61 senior management officials of the Registrar General’s Department. The initiative was designed to strengthen the leadership, strategic thinking, and adaptive capacities of senior officials responsible for guiding the Registrar General’s Department through the ongoing modernisation of Sri Lanka’s Civil Registration and Vital Statistics (CRVS) system. The program forms part of broader efforts to build a digitally enabled, integrated, and citizen-centric civil registration system that delivers more efficient and accessible services to the public. The RGD2DX program was conducted through two residential cohorts held in Kandy bringing together 61 members of the senior management of the Registrar General’s Department, including senior administrators and decision-makers who will play a pivotal role in driving institutional transformation in the years ahead. Facilitated by international experts from Malaysia, the program introduced participants to adaptive leadership, systems thinking, institutional change management, and approaches to leading organisations through periods of digital transition. Through interactive discussions, experiential learning exercises, and collaborative problem-solving activities, participants explored practical strategies to strengthen organisational resilience while maintaining public trust and service quality. Recognising that sustainable institutional transformation extends beyond residential learning, the program also included a series of virtual follow-up clinics conducted over a three-month period, enabling participants to reflect on the practical application of their learnings, share experiences and challenges, and receive continued guidance from facilitators. Participants highlighted the practical value of the program in supporting the Department’s ongoing transition towards digital systems. Additional District Registrar – Matale Dasun Hettiarachchi said: “When moving from the traditional system to the new system, we discussed the gaps and obstacles, as well as how to resolve them, and received useful advice.” Similarly, Additional District Registrar (Legal Division) Kumudu Dissanayake noted: “The higher management and the RGD staff who participated in this training have been able to adopt new methods, and we are highly motivated. This has been very beneficial to our department.” The RGD2DX program underscores the importance of investing not only in digital systems and technology, but also in the people responsible for leading change. By strengthening leadership capacities within the senior management of the Registrar General’s Department, the initiative contributes towards building a more agile, responsive, and future-ready institution capable of delivering improved public services to citizens across Sri Lanka. As Sri Lanka continues its digital transformation journey, initiatives such as RGD2DX demonstrate the importance of cultivating adaptive public sector leadership that can effectively navigate complexity, champion innovation, and drive sustainable institutional change for the benefit of all Sri Lankans.

OneRegistry builds adaptive, future-ready leadership within Registrar General’s Department | Daily FT